Ducat KingFAQsFAQsLinksPolicyTerms of UseCustomer Service

!!!
A Cursive Memory
Adult.
Alkaline Trio
AM
Atmosphere
Augustana
Bad Religion
Bamboozle Festival 2012
Band of Horses
Bayside
Bedouin Soundclash
Black Rebel Motorcycle Club
Bob Schneider
Bouncing Souls
Brand New
Brother Ali
Calexico
Camper Van Beethoven
Chavez
Chuck Ragan
Circa Survive
Cracker
Cursive
Dashboard Confessional
Diplo
Dustin Kensrue (Solo Acoustic)
Eyedea & Abilities
Face to Face
Gary Jules
Handsome Furs
Heavens
Hellogoodbye
High On Fire
Hit The Lights
Iron and Wine
Jason Isbell & The 400 Unit
Jedi Mind Tricks
Jenny Lewis
Les Savy Fav
Lifetime
Living Legends
Mae
Manchester Orchestra
mewithoutYou
Michael Ian Black
Michael Showalter
Midlake
Modest Mouse
My Chemical Romance
New Found Glory
Rilo Kiley
Rx Bandits
Saints & Sinners Festival 2009
Saosin
Saves The Day
Say Anything
Senses Fail
Sonic Youth
Sparta
Straylight Run
Street Dogs
Sufjan Stevens
Superdrag
Taking Back Sunday
Tapes 'N Tapes
The AP Tour 2009
The Bled
The Dandy Warhols
The Early November
The Faint
The Fall of Troy
The Format
The Hold Steady
The Neville Brothers
The New Pornographers
The Night Marchers
The Receiving End of Sirens
The Shins
The Sound of Animals Fighting
The Swell Season
The Wallflowers
The Weakerthans
Thrice
Thurston Moore
Tim & Eric's Awesome Tour
Trans Am
Volcom Tour w/Riverboat Gamblers & Valient Thorr
We Are Scientists
Where's The Band? Tour
Wolf Parade
Yeah Yeah Yeahs
Mailing List
Stay Up-to-date!
Artist Series
Click here for more info on the Ducat King Artist Series.
Charities
Click here to find out about the charities that Ducat King supports.

TERMS AND CONDITIONS OF SALE

Last Revised: October 17, 2005

The following terms and conditions of sale are applicable to all transactions conducted through this website or via telephone, email, or other means with Ducat King. By purchasing tickets from Ducat King you agree to all such terms and conditions of sale, as well as the general Terms and Conditions of Use of our website and our Privacy Policy.These terms and conditions of sale may be revised at any time without notice and will become binding upon all purchasers upon publication at this website.

Pricing and Availability
Ducat King sells tickets on behalf of artists, promoters, teams, and venues. Ducat King does not represent any of these artists, promoters, teams, or venues which means Ducat King does not set the ticket prices or determine seating locations. Tickets are generally sold through several distribution points, including online, phone centers, and outlets, and often we are only one of several companies involved in ticket sales for the event. All of these distribution points access the same ticketing system and/or ticket inventory, and therefore tickets for popular events may sell out quickly. Occasionally, additional tickets may become available prior to the event, but we have no control at all over that process. All shows, as well as venues and seat locations are subject to change.

All prices for tickets sold through this Web ticketing page include applicable city, local sales, admission, and similar taxes.

Service Fees
Tickets purchased through Ducat King are subject to a per ticket service fee and, if applicable (i.e. if we are shipping physical tickets to you), a non-refundable per order shipping fee.

Payment Methods
Ducat King accepts several credit cards to accommodate your needs, including; American Express, MasterCard, and Visa.

On Sale Dates
From time to time, Ducat King may advertise upcoming events and the date on which tickets are expected to become available for purchase. These “on sale” dates are tentative and subject to change at any time by the promoter, artist, team, or venue arranging the ticketing for the event.

Use of Ticket
Use of the Ticket constitutes agreement to the following terms: This ticket is a revocable, non-exclusive, non-transferable license to the specific event and seat for which it is issued and may be revoked at any time for any reason. The resale or attempted resale of this ticket at a price higher than that appearing on the face of this ticket is grounds for seizure and cancellation without compensation. In the event that you attempt to re-sell a ticket at a price higher than its face value (plus applicable service fees) and the ticket is subsequently seized or voided, no service or shipping fees will be refunded. This ticket cannot be replaced if lost, stolen or destroyed. Tickets obtained from unauthorized sources may be lost, stolen, or counterfeit and if so, are void. It is unlawful to reproduce this ticket in any form. No refunds or exchanges for any reason. Shipping and handling charges are non-refundable, even if an event cancels. This ticket is not redeemable for cash. Tickets for outdoor events are purchased at risk of inclement weather. The ticket may not be used for advertising, promotion, (including contests and sweepstakes) or other trade purposes without the express written consent of the artist and promoter. Holder acknowledges that the events may be broadcast or otherwise publicized, and hereby grants permission to utilize holder’s image or likeness in connection with any live or recorded transmission or reproduction of such event. In conformance with some local requirements or certain facility rules, certain items may not be brought into the premises, including without limitation, alcoholic beverages, illegal drugs, controlled substances, cameras, recording devices, bundles, and containers of any kind.

WARNING: Excessive exposure to loud music will damage your hearing. Avoid littering; please respect the environment and venue. The ticket holder assumes all risk or danger incidental to the attraction, whether occurring prior to, during, or after the event, including but not limited to: the danger of being injured by thrown, batted, kicked, shot, struck, etc. objects such as balls, bats, hockey sticks, pucks, racquets, and other objects or equipment, or by other spectators or players or by entering a mosh pit. Holder voluntarily agrees that the management, facility, league, Front Gate Solutions, Inc, league participants, participating clubs, Ducat King and all of their respective agents, officers, directors, owners and employees are expressly released by holder from any claims arising from such causes.

Management reserves the right to revoke or void a ticket without the refund of any portion of the ticket purchase price, to refuse admission or eject any person whose conduct is deemed by management to be disorderly, who uses vulgar or abusive language, or who fails to comply with these or other management or facility rules. Breach of any of the foregoing will automatically terminate this license. In the event of a cancellation or rescheduling of the applicable event, management shall not be required to issue a refund provided that you are given the right, within twelve months of the date of the original event, to attend a rescheduled performance of the same event or to exchange this ticket for a ticket comparable in price and location to another similar event as designated by management, except as otherwise provided by law. Event date and time are subject to change. All rights reserved.

Right to Refuse Sale & Our Scalping/Broker Policy
Ducat King reserves the right to refuse to process orders, including confirmed orders, for any reasons, in its sole discretion. Until we ship your tickets or transmit your name to Will Call, we may reject your order and issue to you a refund for any monies paid for that order. We are under no obligation to give you any reason or explanation, though usually we will. Should we for any reason decide to reject your order, we shall immediately notify you by email and process a refund to the credit card account you used to place the order.

IT IS STRICTLY PROHIBITED TO RESELL, BROKER, OR TRADE ANY TICKETS OBTAINED THROUGH DUCAT KING FOR MORE THAN THE PURCHASE PRICE (including applicable service fees). The number one reason we reject orders is if we suspect you are not a fan seeking to purchase tickets or your own use, but in the business of reselling tickets in the secondary market. Tickets purchased through Ducat King are intended for personal use only. We employ numerous methods to detect and deter such persons and/or businesses from purchasing tickets from us.

We may at our discretion and without any prior notice at all cancel any order or pending order that we have reason to believe has been placed by someone seeking to resell, broker, or trade tickets purchased through Ducat King for more than the face value plus service fees. In the event that we cancel your order for any reason relating to the re-sale of a ticket, a refund of the total face value of the tickets will be issued to the card used to place the order. Any service fees or shipping fees charges will not be refunded. We reserve the right to investigate all orders suspected to be in violation of this policy. Ducat King will be the final authority on interpretation of the rules in this policy.

Ducat King reserves the right to refuse service in the future to any individual who we determine, in our sole discretion, to have re-sold or attempted to re-sell any ticket for more than its face value plus service fees.

Refunds, Exchanges, and Cancelled Events
ALL SALES ARE FINAL. Before completing any purchase through Ducat King, carefully review your event and seat selection. Policies set forth by the promoters, venues, teams, and/or artists on behalf of whom we sell tickets prohibit Ducat King from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged, or destroyed tickets. Do not just show up at the venue claiming that your tickets were lost, stolen, or destroyed, unless we have instructed you to do so no one at the venue will be able to help you.

Occasionally, events are cancelled or postponed by the promoter, venue, team, or artist due to weather conditions, safety considerations or other situations affecting the artist, team, staff, venue, or audience. If an event is cancelled or rescheduled, or the venue is closed for any reason, you will be updated via email as soon as information is available. We will send you an email to the address you provided in the ordering process (you must use a valid email address when you order). If an event is cancelled and you do not receive an email from us within a few days explaining the refund policy, please contact us for information on receiving a refund. If the event is moved or rescheduled rather than cancelled, the venue, team, or promoter may set refund limitations, including no refunds, or refund deadlines, with which we must comply. Typically, in the event of cancelled events or rescheduled events with accepted refund requests, we automatically refund by issuing a credit to your credit card account. Events scheduled for outdoor venues are sold “rain or shine” and there will be no refunds issued for rain-cancelled shows. In any event, Ducat King will not be liable for any loss, expense, or damage associated with any cancellation or postponement of a scheduled event.

Refunds for Will Call or Tickets Not Yet Shipped: When an event cancellation occurs or there is an unforeseen facility closure, customers will be refunded the face value of the tickets and any applicable shipping fees. The per ticket service fee will not be refunded. For rescheduled or postponed events with accepted refund requests, customers will be refunded the face value of the tickets and any applicable shipping fees. The per ticket service fee will not be refunded.

Refunds for Tickets Already Shipped: When an event cancellation occurs or an unforeseen facility closure, customers will be refunded the face value of the tickets. The shipping fees and per ticket service fee will not be refunded. For rescheduled events with accepted refund requests, customers will be refunded the face value of the tickets. The shipping fees and per ticket service fee will not be refunded.

If you need to contact us concerning refunds, please make sure to include/provide your Ducat King confirmation number so we can locate your order in our system, determine if a refund is applicable to your order, and communicate with you concerning your order and refund. Before traveling to an event, please confirm the show’s status with the venue.

Delivery of Tickets and Will Call
If you chose to have your tickets delivered via USPS Mail or via FedEx, your tickets will be mailed two weeks prior to the event. If you have not received your tickets within 96 hours of the event, please contact us. Occasionally, we receive incorrect billing or credit card information for a ticket order that can delay processing and delivery or even cause us to reject the order. Please make sure all information you enter is valid and accurate. Although Ducat King will attempt to address re-routed requests from the customer, these requests are not guaranteed. If any shipped orders are re-routed after they have been sent, an additional fee will be applied. Orders cannot be delivered to a PO Box address unless a U.S.P.S. Mail delivery option has been chosen. Entering a PO Box address may cause a delay in delivering your tickets and/or extra shipping charges.

For some shows, Will Call will only be offered starting ten days prior to the date of the show. For other shows, Will Call may be offered throughout the presale or on sale period. Whatever choices appear on the screen concerning delivery options are your only options at that time for that event. Tickets delivered through Will Call are typically available one hour prior to the event start time at the venue box office. You will need to present your Ducat King confirmation number, the credit card used to purchase the tickets and photo identification. If you do not have this credit card, Ducat King will be unable to offer a refund for your ticket order. Some events do not have Will Call (in which case you will not be offered Will Call as a delivery option when ordering tickets).

If an order is refused at the time of delivery and the tickets are returned to Ducat King, these tickets will be placed at Will Call at the event location. Only the individual who placed the order may pick up the tickets.

Can someone else pick up my tickets?
Only the individual placing a Will Call order may pick up tickets. Under extreme circumstances, Ducat King may change the name for a Will Call order. Please contact Ducat King at (323) 456-3496 or by email at support@fgtcustomerervice.com at least five (5) business days prior to the event in order to make a Will Call name change. We reserve the right to refuse any such request and will only accept such requests in truly unusual circumstances. Have your confirmation number and the credit card number you need to purchase the tickets available. In order to ensure that nobody falsely tries to change a name on your will call order, we will not make any Will Call name changes unless the person on the other end of the phone line has that information. If you try to make a Will Call name change with less than five business days prior to the event, we likely will not be able to help you.

Number of Tickets Per Customer

When purchasing tickets through Ducat King, you are limited to a specified number of tickets per customer for each event. Tickets ordered above and beyond the per customer ticket limit are subject to possible cancellation. This ticket limit is displayed on the unique event page and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices, and is either set by the artist, the promoter, the venue or Ducat King management. No exceptions will be made; so please do not call us to ask that we lift the limit for your purchase.

International Orders
If you are purchasing tickets from outside the U.S. unless there is a Will Call option featured on the delivery options menu for that event, you must select Global Priority Mail. In addition, for all foreign orders, you must provide an email address and a telephone number where you can be contacted up to the day of the event. Unless otherwise specified on the event ticket sales page, all prices quoted and charged are in U.S. currency, and may or may not be converted to your local currency on your credit card bill, depending on the practices and policies set by your credit card issuer.

Ducat King is not responsible for any exchange rate losses during the order or refund process (for example, if the transaction takes place in one currency but the ticket buyer’s credit card account is in another). Ducat King will not issue refunds to ticket buyers claiming to have mistakenly purchased tickets in a currency other than the one originally used.

Contacting Ducat King Customer Service
If you have any problems, questions, or issues concerning your purchase, you may contact us at support@fgtcustomerervice.com, or by calling us at (323) 456-3496. Please provide us with your order confirmation number, and if contacting us by telephone, be prepared to provide us with the credit card number you used to place the order.



WEBSITE TERMS AND CONDITIONS OF USE

Last Revised: October 17, 2005

Welcome to Ducat King ticketing. Ducat King and its affiliates provide their services to you subject to the following conditions. If you visit or shop at this Ducat King website, you accept these conditions. Please read them carefully.

1. General Website Terms and Conditions of Use
Please read the following disclosures, notices, disclaimers and terms and conditions, along with those found under our Terms and Conditions of Sale and our Privacy Policy prior to utilizing this web site. If you do not accept such these terms and conditions, you may not access this web site or use our services. Ducat King may revise all such disclosures, notices, disclaimers and terms and conditions without notice by updating this web page, and such revisions shall be binding upon all users as soon as published on this website. By accessing this website, each user agrees to accept such disclosures, notices, and disclaimers and to be bound by such terms and conditions, and each user agrees to revisit this web page from time to time to determine the then-current provisions hereof.

You may access and use this website only for its intended purpose. You may not access or use this website for any illegal, immoral, harassing, hateful or unethical purpose, as determined by Ducat King in our sole discretion.

The use of any automated software or code at this site, such as spiders, bots, crawlers or any automated process used for the purchase of tickets is prohibited.

Ducat King reserves the right to block access to this website from any Internet Protocol (IP) address that we determine, in our sole discretion, to have violated any Terms and Conditions of Use of this website, our Privacy Policy, or our Terms and Conditions of Sale.

2. Company Information
Ducat King, LLC d/b/a Ducat King (referred to throughout this website as “Ducat King”) is a limited liability company formed under the laws of the State of Nevada. Any inquiries regarding this web site should be directed to the company’s business address or to support@fgtcustomerervice.com. The principal phone number for Ducat King is (323) 456-3496.

3. Intellectual Property Rights
The content and materials displayed at this website including, without limitation, software whether in binary code, object code, source code, byte code, or otherwise, scripting, photos, text, video, graphics, music, sounds, images, and other materials and services found on this web site is the property of Ducat King or third parties who have granted to Ducat King the right to utilize such materials, and content. All such materials and content are protected by United States and foreign laws, including copyright laws and treaties, trademark laws and treaties and other proprietary rights laws. The name Ducat King, the design logo, and all other marks utilized by Ducat King on this website are trademarks of Ducat King and may not be used for any purpose without the express written permission of Ducat King. The software associated with the operation of this website is copyrighted and owned by Front Gate Solutions, Inc. Other references to companies and third party products on this web site may be trademarks belonging to their respective owners. You may cache one copy of the material and content displayed at this website for your personal use in accessing and using the website. All other copying, reproduction, downloading, transfer or sale of any such material or content is strictly forbidden without the prior written consent of Ducat King and may be the basis for legal action against you.

4. Access to Website; Jurisdiction and Venue
Ducat King reserves the right to refuse or revoke any and all authorization of any user to access this web site. Any user breaching any of these terms and conditions is automatically prohibited from further accessing this website. The web site is controlled and operated in whole or in part by Ducat King from its offices with the United States. BY ACCESSING THE SITE YOU AGREE THAT THE STATUTES AND LAWS OF THE UNITED STATES AND THE STATE OF NEVADA, U.S.A., WITHOUT REGARD TO CONFLICTS OF LAWS PRINCIPLES, WILL APPLY TO ALL MATTERS RELATING TO THE USE OF THE SITE, AND YOU AGREE THAT ANY LITIGATION SHALL BE SUBJECT TO THE EXCLUSIVE JURISDICTION OF THE STATE OR FEDERAL COURTS IN NEVADA, U.S.A. Users who access this web site from locations outside of the United States do so at their own risk and are responsible for compliance with applicable local laws. Ducat King makes no representation that the materials and content in this web site are appropriate or available for use in other locations, and access to it from territories where such content and materials is illegal is prohibited.

5. Privacy
By accessing this web site, the user agrees to comply with the terms and conditions of Ducat King’s Privacy Policy.

6. No Warranties; Limitation of Liability
THE MATERIALS AND CONENT ON THIS WEB SITE ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND. DUCAT KING SPECIFICALLY DISCLAIMS ANY EXPRESS, IMPLIED OR STATUTORY WARRANTIES, INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR PURPOSE, NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS. THE INFORMATION PROVIDED ON THIS WEB SITE CARRIES NO EXPRESS OR IMPLIED WARRANTIES AS TO ACCURACY, TIMELINESS OR APPROPRIATENESS FOR A PARTICULAR PURPOSE. DUCAT KING IS NOT RESPONSIBLE FOR ANY ERRORS OR OMISSIONS CONTAINED IN THIS WEB SITE OR ANY LOST PROFITS, LOSS OF BUSINESS OR BUSINESS INTERRUPTION. LOSS OR CORRUPTION OF SOFTWARE OR DATA OR OTHER DAMAGES MAY BE CAUSED DIRECTLY OR INDIRECTLY BY ANY USE OF THE MATERIALS AND CONTENT ON THIS WEBSITE. DUCAT KING SHALL HAVE NO LIABILITY FOR ANY DAMAGES ASSOCIATED WITH ANY USER’S RELIANCE ON INFORMATION PROVIDED ON THIS WEB SITE, EVEN IF DUCAT KING IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. UNDER NO CIRCUMSTANCES WILL DUCAT KING BE LIABLE FOR ANY DAMAGES OCCURRING AS A RESULT OF A LOSS OR TEMPORARY INTERRUPTION IN THE AVAILABILITY OR FUNCTIONALITY OF THIS WEBSITE. IN NO EVENT SHALL DUCAT KING BE LIABLE TO ANY USER OF THIS WEB SITE OR ANY THIRD PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR MATERIALS INCLUDED HEREIN, WHETHER ARISING IN CONTRACT, TORT, OR OTHERWISE. DUCAT KING ALSO SHALL HAVE NO LIABILITY FOR ANY MATERIAL CONTAINED IN ANY WEB SITE THAT MAY BE REACHED BY ANY USER FROM ANY LINK CONTAINED IN THIS WEB SITE.

IN ALL CASES DUCAT KING’S MAXIMUM LIABILITY SHALL BE LIMITED TO THE REFUND OF TICKET PRICE AND ANY SERVICE FEES PAID.

Ducat King reserves the right to revise or withdraw any or all materials and content on this web site without notice.

Linked Sites
For your convenience, Ducat King provides links to certain other websites. Ducat King does not endorse any such linked website or the products or services offered by any such site, nor do we guarantee that such sites will be free from viruses, Trojan horses, spyware or other harmful, malicious or vexatious code.

8. Contact Ducat King
If you wish to contact Ducat King for any reason, you may use any of the following means:

Ducat King c/o
Frontgate Ticketing
1711 S Congress Ave
Austin, TX 78704
support@fgtcustomerervice.com
(323) 456-3496