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A Cursive Memory
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Alkaline Trio
AM
Atmosphere
Augustana
Bad Religion
Bamboozle Festival 2012
Band of Horses
Bayside
Bedouin Soundclash
Black Rebel Motorcycle Club
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Bouncing Souls
Brand New
Brother Ali
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Circa Survive
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Iron and Wine
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Mae
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mewithoutYou
Michael Ian Black
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Midlake
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Rx Bandits
Saints & Sinners Festival 2009
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Saves The Day
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Sonic Youth
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Straylight Run
Street Dogs
Sufjan Stevens
Superdrag
Taking Back Sunday
Tapes 'N Tapes
The AP Tour 2009
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The Early November
The Faint
The Fall of Troy
The Format
The Hold Steady
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The Receiving End of Sirens
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The Sound of Animals Fighting
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Thrice
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Tim & Eric's Awesome Tour
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We Are Scientists
Where's The Band? Tour
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PRIVACY & SECURITY

Last Revised: October 17, 2005

Ducat King Privacy Policy
Ducat King is committed to protecting your privacy. We use the information we collect about you only to process orders and to help provide you with content that interests you. We do not sell any information that identifies you to any third parties. Our clients, who in some cases are the artists, in other case the people who put on the events for which you buy tickets, also have access to your information since you are their customer as well as ours. We discourage them from selling or disclosing your information to any other third party, but ultimately we have no control over how they use the information. We are very sensitive to this issue, as we strive to keep your best interest in mind at all times. However, as noted, we cannot control the use of your information by others who have the right to your information by virtue of your purchasing tickets from us for an event at which they perform or that they put on.

Registration
Our registration form requires users to provide us with contact information (i.e. name and email address). We use customer contact information from the registration form to send the user information about services on our site for which the user has expressed interest. Out of respect for our users’ privacy, we provide a way to opt-out of these communications. See section 8 for choice/opt-out information.

Customer Information
When you order, we need to know your name, e-mail address, billing and shipping address, phone number, and your credit card number and expiration date. This allows us to process and fill your order, to notify you of your order status, to provide you with the highest quality customer service, and to promptly refund your purchase in the event a show is cancelled.

We use demographic and profile information only to provide you with personalized web content and statistical information and we do not share this information with other companies, except in ways that do not personally identify our users.

We use your Internet Protocol (IP) address to help diagnose problems with our computer server, and to administer our web site. Your IP address is used to gather broad demographic data. Your IP address contains no personal information about you.

Ducat King does not sell, trade, or rent your personal information to others; however, our site may contain links to other sites that do. Ducat King is not responsible for the privacy practices or the content of such web sites.

Credit Card Numbers
When you place an order with Ducat King your entire transaction, including your credit card information, is secured against access or interception by unauthorized third parties through the use of encryption. See the section on Security, below, for more details. Credit Card information will never be shared with any third party other than financial institutions that process your transactions for payment.

We store all information that we collect through the ordering process excluding the actual credit card number. We do not store credit card numbers in our database, nor is your credit card number stored at any point on our server. When you make a purchase online, your credit card number is transmitted directly to Authorize.net.

Security
We protect the security of your information during transmission by using Secure Sockets Layer (SSL), which digitally encrypts information you input. Our database servers are protected from intruders by a firewall.

In order to expedite your visit to our site, we store only your basic contact information. We do not store your credit card information.

It is important for you to protect against unauthorized access to your password and to your computer. Do not share your password with anyone else, and please be sure to sign off when finished using a shared computer.

Although we make reasonable attempts to ensure that your information is secured against all threats, you should be aware that, “perfect security” does not exist on the Internet.

Cookies
Cookies are small text files a web site can use to facilitate a user’s ongoing access to and use of the site.

We use cookies to track your shopping cart, allowing you to buy tickets to several events in one transaction. We do not use cookies to retrieve personal information from your computer.

Most Web browsers automatically accept cookies, but you can usually change your browser to reject them. If your web browser is set-up to not accept cookies, we cannot guarantee the performance of our shopping cart. Thus, we highly recommend that you set your browser to accept cookies when purchasing from our site. If you are having trouble getting our shopping cart to function properly for your order, please check your browser settings to make sure that it is set to accept cookies before contacting us. That is the most common problem, and the fix is totally within your hands. Doing this yourself saves us time and money, which enables us to keep our price as low as possible.

Newsletter, Service Announcements, and Communications from the Site
Established members will occasionally receive special announcements concerning upcoming sales. If you wish to subscribe to our newsletter containing news, upcoming sales, promotions, and special announcements, we ask for contact information such as name and email address. Out of respect for our users’ privacy, we provide a way to opt-out of these communications. See Section 8 for choice/opt-out information.

On rare occasions, it is necessary to send out a strictly service related announcement. However, these communications are not promotional in nature. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally , no user may opt-out of these communications, though you can deactivate your account.

Choice/Opt-Out
Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by clicking on the unsubscribe link in any promotional email from us or by emailing us at order-support@frontgatetickets.com. Please put “Opt-Out” in the subject line.

Legally Required Information Sharing
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law, or to comply with a judicial proceeding, a court order, or legal process.

Third Party Intermediaries and Providers
We use an outside shipping company to ship orders and a credit card processing company to bill users for goods and services. Ducat King is not responsible for their privacy policies.

We also partner with certain third parties to provide specific services. For example Internet connectivity, ticketing software, computer crime investigation, incident response, web hosting, etc. These third parties are not allowed to use any personally identifiable information collected at our website except in conjunction with providing these services.

Links
This web site contains links to other websites. Please be aware that Ducat King is not responsible for the privacy practices of such other sites. We encourage users to be aware when they leave our site and to read the privacy statements of each and every web site before submitting any personally identifiable information. This privacy statement applies solely to the information collected on this web site.

Business Transitions
In the event Ducat King goes through a business transition, such as a merger, acquisition, or sale of a portion of its assets, users’ personal information will, in most instances, be part of the assets transferred. We cannot guarantee that any successor in interest will treat personal information collected under this policy by the same terms.

Children’s Guidelines
Ducat King strongly encourages parents and guardians to supervise their children’s online activities and to consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment. These tools can also prevent children from disclosing online their name, address, and other personally identifiable information without parental permission. By making a purchase through Ducat King, you agree that you are at least 13 years of age. The Ducat King site is not directed to children under the age of 13 and Ducat King does NOT collect online contact information from children under the age of 13. If we become aware that an individual under the age of 13 has submitted personal information to this website, we will promptly delete that information from our database.

Changes in Privacy Policy
Ducat King reserves the right to change, modify, add, or remove portions of this Privacy and Security policy at any time. Please check this page periodically for changes. Your continued use of this site following the posting of changes to these terms will mean you accept these changes.

Your Questions and Comments
Feel free to contact us and we’ll answer any additional questions you may have.

Ducat King c/o
Frontgate Ticketing
1711 S Congress Ave
Austin, TX 78704
order-support@frontgatetickets.com
(323) 456-3496